Stealing Packages at Apartment Complex’s

I live at Quantum Flager Village and we have a package room where the deliveries are supposed to be placed into lockers but that doesn’t always happen. One of my packages wasn’t placed in the locker and Amazon sent me a photo of where it was in the package room. I go downstairs to get it and it’s no where to be found… I complain to the leasing office and ask if there’s any possibility someone put it in a locker or else I think someone took it. There are cameras all over the package room too. They tell me that we can just hope someone returns it and if not then i’d have to file a police report so they can go back and look at the cameras?! Like what is the point of having cameras then. Has anyone else dealt with this locally?